FAQ

How do I place an order?

Add the items you want to your cart, then click "Check Out" and follow the steps. You'll receive an order confirmation email as soon as your order is placed.

Which payment methods do you accept?

We accept major credit and debit cards and the other payment options shown at checkout. Available methods can vary by country.

How safe is my personal information?

All payment and personal data is encrypted with SSL during checkout. For details on how we use your information, see our Privacy Policy.

How long does shipping take, and how much does it cost?

Orders are dispatched within 1–5 business days. Standard delivery takes 10–15 days to the USA, UK and Europe, 14–21 days to Canada and Australia, and 11–15 days to Asia and the Middle East. Express takes 8–12 days. Standard shipping is free on orders of $149+ (rates and exceptions are listed on our Shipping Policy page). We ship from warehouses in Europe and China.

How do I track my order?

You'll get an email with your tracking number when your order ships. You can also use our Track Your Order page.

Can I cancel my order?

Yes. You can cancel free of charge at any time before your order ships — just email athentiq@gmail.com with your order number and we'll refund you in full. Once it has shipped, you can return it instead.

What is your return policy?

We offer a 30-day money-back guarantee: return any unworn item with tags within 30 days of delivery for a full refund of the item price. Returns are free for US customers (we send a prepaid label). If an item is defective, damaged or wrong, we cover return shipping everywhere. See our Refund Policy for full details.

When will I get my refund?

Approved refunds are sent to your original payment method within 10 business days of us receiving your return. Your bank may take a few extra days to show it.

How do I contact you?

Email athentiq@gmail.com. We reply within 2 business days.